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Anna Wagner

Service Delivery

Anna Wagner is our VP of Service Delivery with oversight of Global Account Management.  Her leadership and dedication enables Pivital’s Delivery Team to foster client satisfaction through high quality services, strong communication, and flexibility to changing needs. Her 25+ years of industry experience makes her a natural partner for our clients to entrust their service needs and collaborate on best practices to apply

Doug Lacy
Doug Lacy

President

Doug Lacy founded Pivital to create an IT services company that works with clients collaboratively, reliably and ethically. His passion for IT services is felt throughout the company and in our community of customers and suppliers. On a day-to-day basis he is accountable for customer relationships and business development. Doug has 20+ years executive IT leadership experience and has a Master’s degree in Project Management from the University of Wisconsin.

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Tim Shea

Chief Financial & Strategy Officer

Tim Shea is Pivital's Chief Financial & Strategy Officer. Prior to joining Pivital, Tim was the President of TJS Consulting, LLC, a management consulting firm providing services focused on transition, integration and business transformation in the technology sector. Tim  served as the Chief Transformation Management Officer for Acoustic L.P. and Chief of Staff for Getronics Global Services, a provider of workplace, cloud, and applications development solutions. He served as Chief Administrative Officer and SVP of Human Resources for CompuCom, an international IT Services and Solutions firm as well as stints in senior operating and financial roles with multiple private equity firms in the IT Services industry. He began his career serving as an officer in the United States Army and has a Bachelor’s degree from Notre Dame and an MBA in Finance and Management from the University of Texas at Austin.

Donja Andrews
Donja Andrews

Global Services

Donja Andrews is our Vice President of Global Services. She embodies the spirit and passion of Pivital’s customer service culture and inspires employees for a highly functioning team. Her scope spans all aspects of service fulfillment from project initiation and team enablement for successful service launch and delivery, and is inclusive of the invoicing team for accurate and timely billing. Her leadership within the organization is felt by all our team members regardless of role and function. Her Bachelor’s degree is in Computer Information Systems from AIU International.

Jason Gay
Jason Gay

Engineering

Jason Gay is our Vice President of Engineering and quarterback of our organization. He is accountable for customer solutions across all lines of business. Clients enjoy working with Jason in all stages from proposal and solution planning through smooth service transitions and go live. Jason has a BA in Management Information Systems and MBA from Arkansas State University and maintains leading IT industry designations including the Project Management Professional (PMP), ITIL Foundations v3 and ITIL Service Operations. 

Lisa Collins
Lisa Collins

Operations and HR

Lisa Collins is our Chief Administrative Officer. With 20+ years of IT Industry experience, and a rich history of process improvement, Lisa is focused on Pivital’s service consistency and scalability. Her focus is to foster an energized and happy Pivital team who provide a good customer experience for every interaction from quote through receivables. Born and raised in Canada; she has a BA from McMaster University.