Anna Wagner is our VP of Service Delivery with oversight of Global Account Management. Her leadership and dedication enables Pivital’s Delivery Team to foster client satisfaction through high quality services, strong communication, and flexibility to changing needs. Her 25+ years of industry experience makes her a natural partner for our clients to entrust their service needs and collaborate on best practices to apply
Doug Lacy founded Pivital to create an IT services company that works with clients collaboratively, reliably and ethically. His passion for IT services is felt throughout the company and in our community of customers and suppliers. On a day-to-day basis he is accountable for customer relationships and business development. Doug has 20+ years executive IT leadership experience and has a Master’s degree in Project Management from the University of Wisconsin.
Lenny Desharnais is our Vice President of Finance and a valuable member of the Leadership Team. He has tremendous enthusiasm for Pivital’s culture as he sees that “everyone can make a difference and have an impact in its success, growth, and profitability.” He has 25+ years within Operational Finance, with P&L, pricing, and M&A experience, supporting Service Delivery and Sales organizations within the IT industry and an MBA and BS in Accounting both from the University of Massachusetts.
Strategy and Delivery
Steve Sullivan is our Chief Operating Officer providing leadership to all Pivital teams. Steve has an extensive background leading IT service organizations and is specifically focused on account management, finance, and global service delivery. Steve has an MBA and a BS both from Boston College.
Donja Andrews is our Vice President of Global Services. She embodies the spirit and passion of Pivital’s customer service culture and inspires employees for a highly functioning team. Her scope spans all aspects of service fulfillment from project initiation and team enablement for successful service launch and delivery, and is inclusive of the invoicing team for accurate and timely billing. Her leadership within the organization is felt by all our team members regardless of role and function. Her Bachelor’s degree is in Computer Information Systems from AIU International.
Jason Gay is our Vice President of Engineering and quarterback of our organization. He is accountable for customer solutions across all lines of business. Clients enjoy working with Jason in all stages from proposal and solution planning through smooth service transitions and go live. Jason has a BA in Management Information Systems and MBA from Arkansas State University and maintains leading IT industry designations including the Project Management Professional (PMP), ITIL Foundations v3 and ITIL Service Operations.
Operations and HR
Lisa Collins is our Chief Administrative Officer. With 20+ years of IT Industry experience, and a rich history of process improvement, Lisa is focused on Pivital’s service consistency and scalability. Her focus is to foster an energized and happy Pivital team who provide a good customer experience for every interaction from quote through receivables. Born and raised in Canada; she has a BA from McMaster University.