Pivital have been closely monitoring the spread of COVID-19 and below is an update on our continuing response to the situation.
Protecting Clients and Pivital Employees

Our number one priority is the health and safety of our clients, visitors and our employees, which is why we have implemented the following hygiene policies at all our premises:

  • Hand washing – employees are encouraged to wash their hands as often as possible and visitors will be asked to wash their hands upon arrival, or use sanitizer provided.

  • No handshakes – we have suspended physical acts of greeting, such as handshakes, until further notice.

Business Continuity Plan

Pivital will continue to review our on-going Business Continuity Plan (BCP). In the meantime, should a Covid-19 outbreak occur at either one of our premises, we are prepared to take the following actions:

  • Quickly communicate potential access restrictions to clients until a deep-clean can be completed.

  • Reduce staffing to minimum levels at the affected premises and identify who must be on-site for continuity of services.

  • Ensure sufficient resources are available to work remotely for continuity of services.

  • Review and maintain guidance from the CDC

Technician and On-Site Safety

We ask our technicians to make the best decision as to their own safety, and we are giving our techs the leeway to back out of a situation where they feel unsafe. We do have the option of providing additional technicians to help complete the job sooner (and mitigate the impacts of a tech deciding not to move forward with an install due to concerns they have).

In addition, we ask our technicians to follow CDC travel and hygiene recommendations.

  • Technician should request removal from the service request if technician:

    1. is experiencing cold or flu symptoms, regardless of whether they have been diagnosed with COVID-19

    2. has been in close contact with someone diagnosed with COVID-19

    3. has traveled through an affected area

  • On-site safety tips and recommendations:

    1. Wash your hands before, during, and after your work order

    2. Avoid touching your face specifically your ears, eyes, nose, and mouth

    3. Disinfect any surfaces or equipment you’re working with

  • DO THE FIVE as recommended by the World Health Organization

  1. HANDS – Wash them often

  2. ELBOW – Cough into it

  3. FACE – Don’t touch it

  4. FEET – Stay more than 6ft apart

  5. FEEL – Sick? Stay home

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